Terms & Conditions

Cleaners R Us Berkshire reserves the right to make changes to any part of these Terms and Conditions without notice. By ordering Cleaners R Us Berkshire service via telephone, e-mail, or website the client is agreeing to be bound by Cleaners R Us Conditions of Service. The Client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed. The Client is assumed to accept these Terms and Conditions unless he/she contacts the Company before the cleaning session has started.  No alteration to the Terms and Conditions is valid without Company signed authorization.

1. Bookings
All bookings for company services are made on their Terms and Conditions only to the exclusion of any other Terms and Conditions, whether written or oral. When booking a cleaning service, the Client is obliged to provide details of name, address, telephone, e-mail address and the payment details over the phone. As soon as this information has been submitted the Client will be sent an e-mail or text message by mobile phone confirmation no later than one working day before the cleaning session in respect of the Company’s Terms and Conditions.

3. Cancellation/ non deliver of service
a. Customer cancellation/ non attendance
All cancellations made within 24 hourswill be charged 100% fee, for cancellations between 24 hours and 48 hours’ notice, 75% fee will be charged. If the company is unable to gain the access to the property as a result of customer failure to make reasonable arrangements for access, the company will charge the full cancellation fee

b. Company cancellation/ Non attendance
Cleaners R Us Berkshire will not be liable for any delay to or cancellation of the service caused by circumstances beyond the company control (traffic circumstances, lack of power or breakage or failure of machinery, flood, and strike) in such circumstances the company will arrange an alternative time suitable to both parties for delivery of its services.

If the company fails to carry out an agreed service due to circumstances in company control, the company liability shall be limited to providing the agreed service at no extra charge at mutually convenient alternative time and in no event the company shall be liable for any other losses including loss of profit or consequential loss

4. Working conditions
In order to protect our employees, they are instructed not to enter any premises they consider to be dangerous to health, unsafe or inoperable for any reason. The company employees are instructed to withdraw from the premises and report the issue. In this case the customer will be charged 100% of booking cost. The housework can be rescheduled (once the premises are safe) the customer will be charged 50% of the original booking cost.

5. Insurance
Cleaners R Us Berkshire is insured by full public cover.

6. Liability
Cleaners R Us Berkshire will not be held liable for work not completed, or not completed to a good standard, if other people/third parties are present in the property whilst The Service is in progress.(end of tenancy cleaning, After builders cleaning)

a. The Company will not be liable for:
–  Ingrained dirt that cannot be cleaned using standard chemicals
–  Wear or discolouring of fabric becoming more visible once dirt has been removed.
–  Old stains, existing damage or spillage that cannot be removed using normal cleaning methods.
–  existing damage of any of the house equipment
–   Accidental damage worth £250.00 or less.
–  Triggering any alarm systems. The Client should provide instructions for handling any alarm systems.

b. Key holding
Cleaners R Us Berkshire undertakes extremely high security for your keys at all times. In the unlikely event of any key loss the company will make appropriate arrangements as soon as reasonably possible. The company will no be responsible for any loss or damages as a result caused by client delay.

c. Complaints
The client is recommended to check the quality of the cleaning work carried out immediately after completion of the work.
In the event that the client is not satisfied with the standard of work, he/she should contact the company not more than 24 hours after the completion of the service. Unless a good reason is given for the late notification of any complaint, the company will not consider any complaints which are notified after such period of 24 hours.

The client will allow the company to send a cleaner/contractor back to the client’s property to complete the work to the client’s satisfaction. The company will not refund any payment or give a discount if it is not permitted to return to the client’s property to complete the job.

7. Equipment
Cleaners R Us Berkshire will provide all cleaning material and equipment unless stated otherwise.. Please note that this may be subject to a surcharge.

8. Carpets
Cleaners R Us Berkshire will not be responsible for failing to remove old permanent stains that cannot be removed using normal carpet cleaning methods. Existing damage will be reported prior to commencing work.

9. Parking
On-Street parking is the responsibility of the Client. This should involve the provision of Temporary Parking Permits in restricted zones. Any parking fine that results in a notice charge is the responsibility of the Client.

10. Payment
Invoices shall be paid within 7 days after cleaning is completed Acceptable methods of payment are company or house invoices. Failure to make payment on time will result in a charge of £50.00 of which will be added on each week.